Last updated: October 2026. These terms govern the contracting of tourism services with Qillary Tours, operated by Accessible Travel SACS (RUC 20615305783), in accordance with the tourism and consumer-protection regulations in force in Peru.
1. Booking conditions
- Day tours: paid in full (100%) at the time of booking.
- Vacation packages: require an initial deposit of 30% to confirm the booking, and the remaining balance must be paid no later than 15 days before the start of the trip.
- Bookings are subject to availability and are confirmed by email and WhatsApp once payment has been validated.
- Send your proof of payment to validate the booking, and check names, dates and document numbers before paying.
- Rates are expressed in US dollars (USD) per person and for shared service. Conventional packages are calculated on the basis of a minimum of 2 passengers; a solo traveler (1 passenger) has its own rate. Adventure treks require a minimum of 2 people; day activities operate from 1 passenger.
- Private service (not shared with other travelers) is quoted individually according to date, number of passengers and hotel category.
- Schedules and services may vary depending on operational availability, weather or traffic.
2. Payment methods
- Credit/debit cards (online): Visa, Mastercard, American Express and Diners Club through a secure payment link (Izipay, Nubiz, PayPal or Mercado Pago). A 5% payment-gateway fee applies.
- Bank transfer or deposit — Interbank (account holder: Accessible Travel SACS · RUC 20615305783):
Bank fees are borne by the customer.US Dollar checking accountNo. 011-3008027875CCI: 003-011-003008027875-44Peruvian Sol checking accountNo. 011-3008027868CCI: 003-011-003008027868-49
- Cash: at our operating offices in Lima and Cusco, in dollars or soles (at the exchange rate of the day).
3. Changes and rescheduling
- Changes of date or service are subject to availability and to a possible rate difference.
- Tickets (including Machu Picchu entry), trains, flights and other services already issued are governed by each supplier policy and are non-refundable.
- Any change request must be sent by email (hola@qillary.tours) or WhatsApp for evaluation and confirmation.
4. Cancellations, refunds and no-show
Cancellations are evaluated according to the advance notice and the conditions of the contracted service. For reference:
| Service | Advance notice | Condition |
|---|---|---|
| Vacation packages | More than 30 days before | Refund of the amount paid minus bank and administrative charges and services already issued. |
| 15 to 30 days before | The initial deposit (30%) and services already issued are retained. | |
| Less than 15 days / no-show | 100% penalty. | |
| Day tours | More than 48 hours before | Rescheduling at no cost or refund minus bank charges. |
| Less than 48 hours / no-show | 100% penalty. |
- Administrative and bank charges and supplier penalties may apply.
- If a refund applies, it is processed after the corresponding validation.
- A passenger's failure to show up (no-show) means the loss of the reserved service and a 100% penalty.
- In cases of force majeure (weather, route or attraction closures, government orders) the service may be rescheduled or replaced by an equivalent one.
5. Traveler responsibility and requirements
- Documents: a passport valid for at least 6 months (or a national ID where applicable), and visas or permits if required.
- Physical condition: treks (Inca Trail, Salkantay, Inca Jungle, Choquequirao) and high-altitude excursions require good physical condition. The traveler declares to be fit to take part.
- Insurance: we recommend purchasing medical and travel assistance insurance. Programs do not include it unless expressly stated.
- Please inform us in advance about allergies, dietary restrictions or special assistance needs.
- Be ready on time for pickups; Qillary Tours is not responsible for services missed due to late arrival.
- Qillary Tours acts as an intermediary for independent suppliers (transport, hotels, trains) and is liable within the limits established by law.
6. General provisions
- Itineraries may be modified for operational reasons while maintaining the quality and essential content of the service.
- Personal data is used solely to manage your booking, in accordance with Peruvian Law No. 29733 on Personal Data Protection.
- You can use our online Complaints Book to submit any claim or complaint.
- Inquiries: hola@qillary.tours · WhatsApp +51 903 055 096.